Returns & Exchange Policy – netyen.com
Effective Date: July 3, 2025
At netyen.com, your satisfaction is our top priority. We specialize in made-to-order graphic print t-shirts for customers across the United States. Because each item is custom printed just for you, we’ve created a fair and transparent return and exchange policy.
1. Return Eligibility
Since our t-shirts are printed on demand, we do not accept returns for buyer’s remorse (e.g., wrong size ordered, changed your mind). However, we gladly offer returns or exchanges for the following:
- Defective or damaged products
- Incorrect item received
- Significant print issues or sizing errors caused by us
If you received a faulty or wrong product, please contact us within 7 days of delivery with your order number and clear photos of the issue.
2. Exchange Policy
We offer free size exchanges for eligible orders. If your shirt doesn’t fit due to our size chart being inaccurate, we’ll send a replacement at no extra cost.
Steps for exchange:
- Email support@netyen.com within 7 days of receiving your order
- Attach photos and include your order number
- Our team will review and confirm if the exchange is approved
- You’ll receive a replacement item shipped to your original address
Note: You may keep or donate the original item. No return shipping is needed.
3. Non-Returnable Items
We do not accept returns or exchanges for:
- Wrong size ordered (if it matches our size chart)
- Custom-designed shirts (unless defective)
- Orders outside the U.S.
- Returns requested after 7 days of delivery
4. Refunds
Refunds are issued only when:
- The item is out of stock or undeliverable
- You received a defective product and don’t want a replacement
- An exchange or replacement is not possible
All refunds are issued back to your original payment method within 5–10 business days.
5. How to Contact Us
If you have a return or exchange request, please contact us:
Email: netyencontact@gmail.com
